April 17, 2008
David Stein and the Ravens
“Wake Up Laughing”
This Is Not Theology
Scratch Studios
Director: Jeremy Hodges
April 15, 2008
March 12, 2008
Richard
March 7, 2008
February 27, 2008

Whatch how the world is changed through playing.

Guy Kawasaki says, “Kids play on a merry-go-round and pump water for villages at the same time. Girls benefit in particular because they are usually the ones fetching water. How cool is that?!”

February 26, 2008
February 18, 2008
January 29, 2008
The cost of fixing the wrong, making amends, making it right, creating a memorable recovery—and adding (giving) something enexpected to the customer (discount, free gift) is ALWAYS less than the cost of an upset (angry) customer and a negative story about you that is retold for years.