February 27, 2008
February 26, 2008
February 18, 2008
January 29, 2008
The cost of fixing the wrong, making amends, making it right, creating a memorable recovery—and adding (giving) something enexpected to the customer (discount, free gift) is ALWAYS less than the cost of an upset (angry) customer and a negative story about you that is retold for years.
January 28, 2008
Forgiveness is the economy of the heart…forgiveness saves the expense of anger, the cost of hatred, the waste of spirits.
Hannah More
January 24, 2008
SwanWilmington, NC ‘05©mad:kidd

Swan

Wilmington, NC ‘05

©mad:kidd

Filming of the independent film ‘Boxboarders’ in Laguna Beach, CA (July 2005).©mad:kidd

Filming of the independent film ‘Boxboarders’ in Laguna Beach, CA (July 2005).

©mad:kidd

A shot I took in ‘05.©mad:kidd

A shot I took in ‘05.

©mad:kidd

January 23, 2008