A few thoughts on life, business, and anything else that comes up.
Blow are some places on the web you might also enjoy (these are things that are important to me):
©2010 Jeremy J. Hodges
Apr200817
Apr200815
Mar200812
Mar200807
Engineering an Ad : Toyota
Feb200827
Feb200826
Feb200818
Foo Fighters .::. Times Like These
Jan200829
The cost of fixing the wrong, making amends, making it right, creating a memorable recovery—and adding (giving) something enexpected to the customer (discount, free gift) is ALWAYS less than the cost of an upset (angry) customer and a negative story about you that is retold for years.